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Improving your Christian website usability by watching 5 people for 5 hours using your website

Posted in church website design, how to become web designer by magictemplate on the October 22nd, 2007

I was reading on Reuters, on their blog that in order to solve your website usability issues, 5 people will be enough. Well, they may be right about this. I think that it is a fair number, and 5 people looking at your site will do a great job. Just stay behind them and watch their mouse pointer to see what they do with it, how are they reacting to your website, etc.

You will have a nice surprise if you are willing to accept comments, than not all your ideas were that great. Really, everybody thinks in an other way than you, probably. What you may consider as a normal think may not be that “normal”. The hot spot of your (religious) website may be different than the one you imagined it would be.

Think that you have started a Christian website and you expect that all the people visiting your site do a specific action. But, instead, 80% of your visitors click on other things than where you expected. Why is that? Because you see your website in an other way than your visitors see it. Looking at your visitors mouse arrow is a good way to tell how they see it since the mouse pointer follow most of the times user’s visual trace, shows you where the user looks.

Ok, now the big problem in some cases will be to accept that what your testers will tell you and not react against their opinions.  You will probably have the tendency of explaining yourself to them and telling them why you have done one thing or an other, but you can not ignore the fact that they “saw” your Christian website in an other way that you imagined and this should make you wonder why.

5 people for 5 hours they say and it will be enough. I say that you should listen to at least 2 people about what they think about your site and you will gain good knowledge about it. Try it, it won’t hurt, this will be your first experience with real life feedback!

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